Frequently Asked Questions

Yes. CatchON TV is an IPTV service that operates transparently with clear terms of service, a support team and a refund policy. You can read our Terms of Service for full details.

Absolutely. Install the CatchON TV app on your Firestick using the Downloader app with code 5728794. Our step-by-step tutorial walks you through the entire process in minutes.

Our 24-hour free trial gives you full access to all channels and VOD content for 24 hours — completely free, no payment card required. Fill in your details to get started.

Visit our CatchON TV App page for the download link and install guides for Firestick, Android, Smart TV, iPhone and PC.

Each connection is one device streaming at a time. Choose 1 to 5 connections when you pick your plan.

Instant — your account is activated within minutes of completing your order.

After you send your order, our team replies with secure payment options and your activation details.

Yes — contact our support team at any time to add connections or move to a longer plan.

We recommend at least 10 Mbps for HD and 25 Mbps or more for 4K streams.

Yes — eligible refund requests within 7 days of receiving access are covered by our Refund Policy. We always try to fix technical issues first.

Yes. Contact us for reseller pricing and credits.