Privacy Policy

Introduction

This Privacy Policy explains how CatchON TV (“we”, “us”) handles personal information when you visit our website, contact us or use our services. By using our website or services, you agree to the practices described here.

Information We Collect

• Contact details: your name, email address and WhatsApp number when you contact us or place an order.
• Order details: the plan you choose, its duration and the number of connections.
• Device details: for some players (MAG boxes, certain Smart TV apps) the MAC address or device key needed to activate your service.
• Technical data: IP address, browser type and pages visited, collected automatically for security and statistics.

How We Use Your Information

• To activate, deliver and renew your subscription.
• To answer your questions and provide technical support.
• To send you important information about your account.
• To keep our website secure and prevent abuse or fraud.
• To improve our website and services.

Payments

Payments are handled through third-party payment methods such as credit card processors. We do not store full card numbers on our website — we only keep the information needed to confirm your order.

Sharing Your Information

We do not sell or rent your personal information. We only share it when necessary with trusted providers that help us run our service, or when required by law.

Cookies

Our website uses cookies that are necessary for it to work and may use analytics cookies to understand how visitors use the site. You can block or delete cookies in your browser settings.

Data Retention

We keep your information only as long as your account is active or as needed to provide support, meet legal obligations and resolve disputes. You can ask us to delete your data at any time.

Your Rights

You can ask us to access, correct or delete your personal information, or object to its use. Contact us at help@catchonstv.com.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is 100% secure, but we work hard to keep your data safe.

Children

Our services are not intended for children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. The latest version is always available on this page with its “last updated” date.

Contact Us

Questions about this policy? Contact us at help@catchonstv.com or on our contact page.